FAQs
Topics
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Features
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How does Flare work?
If you feel uncomfortable or unsafe and want to use your Flare bracelet, there are two subtle actions you can take to gain control and exit the situation. The first is to simply hold down the small button on your bracelet to send your friends your GPS location so they can check on you. You can also include a simultaneous alert to a trained agent who can send 911 to your location – this free and optional feature can be turned on or off anytime. The second option is to press the button once to trigger a fake call to your phone so you have an excuse to leave. Find a full "How It Works" video here.
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How discreet is Flare?
With Flare, you can take action without drawing attention to yourself. It will just look like you are adjusting your bracelet. When you press the button on the bracelet, no sound comes out and nothing out of the ordinary happens on your phone. In fact, 0% of Flare customers report others identifying Flare as a smart device. Flare just looks like cute jewelry!
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How much control and customization do I have with Flare?
At Flare, our mission is to give you confidence and control in any situation – this extends to all your settings in the Flare app. You get to select which friends to message, which recorded call you want to receive, or if you want to contact 911.
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Can I pick the friends that I want to message?
Yes! In the Flare app, you can choose up to 5 friends to become members of your Crew. Flare sends a message to those 5 friends when you activate that feature.
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What number will Flare call me from?
When you receive a call or message from Flare, it will come from the same number every time. Your crew will also get your text message alerts from this number. There are 10 numbers to choose from in the app. You can change it anytime based on personal preferences or to better suit your specific phone carrier. The app will help you add these number as a contact in your phone. Give it any name you choose. This will help the phone call look and feel real - like a friend or family member is calling you.
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What happens if I press the button by accident?
Due to the location of the button on the bracelet, it's unlikely that you would hit it by accident. That being said, if it happens, it's perfectly fine. False alarms are 100% OK! If you have enabled 911, you will have a chance to stop the alert via text or call before emergency responders are contacted. Our partner’s advanced technology, analytics, and certified agents stop more than 99% of false alarms before contacting the nearest PSAP (Public-Safety Answering Point).
If the situation works itself out, there is no harm in using Flare because it does not escalate situations and no one but you will know what’s happening. Unlike other “solutions”, Flare puts you in control and helps you get out without endangering yourself. -
How does the optional 911 feature work?
Share your information and live GPS location with trained, on-call agents who can stay on the phone with you and contact 911 dispatchers on your behalf.
Did you know that a 911 dispatcher cannot automatically get your location if you call them from your cell phone? That's why Flare, when activated, can share your name, phone number, and GPS location with a trained operator on your behalf. The on-call operator will text you and call you within seconds of activating your bracelet. The trained agent will stay on the line with you and you can provide more information about the situation so that they can better help you.
If you cannot answer your phone or if you need immediate help, the operator will contact the nearest 911 center and have them send local first responders to your location immediately. You can also cancel the alarm on the phone with the operator if it was a mistake or a false alarm.
You can turn the operator/911 feature on or off at any time in the app.
Flare's 911 service is powered by our partner, Noonlight. -
Is there an online space for the Flare Community to connect and share tips?
Every Flare user has access to our free private online community space through the app. The Flare Community is a safe online space for Flare users to ask questions, share experiences, and support one another. Whether you are here to learn or teach, give support or receive it – no matter your identity, your experiences, or why you use Flare – you are welcome.
When you log-in to the app for the first time, you can request an invite to join the private community space. Flare Community members get exclusive access to educational resources, virtual events, workshops, and trainings, one-on-one connection and more.
Click here to learn more about the Flare Community Guidelines.
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The Technology
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How does the app work?
The Flare Membership gives you full access to our Get Flare iOS app, which is the hub of our 24/7 safety communications system. Without it Flare would be just another piece of jewelry.
In the app you can customize our ever-growing suite of safety features for your preferences. Think of it as your safety profile. Choose and edit your Crew anytime, change between a suite of 10+ different phone calls with different excuses to leave a situation, turn on and off features, adjust which phone number Flare calls and messages from, access our free, private online community space for connection and tips, share Flare with friends + family, and more. The app connects to each Flare bracelet using bluetooth technology. -
Do I need my phone nearby for Flare to work?
Your iPhone, with the Get Flare iOS app, needs to be within bluetooth range of the bracelet in order for the signal to go out. Our technology has been rigorously tested in many environments.
Flare works 100% of the time at a range of 10 feet between the bracelet and mobile device. If your phone is in a bag on the other side of a room or across a vehicle, for example, Flare will work. It can also work up to 30-50 ft away depending on the surroundings, including from different rooms. We recommend testing out the range in your home environment to get a feel for it yourself because bluetooth ranges vary depending on your physical surroundings and obstacles. -
Does Flare work with all smartphones?
At the moment, the Flare app is only available for iPhone. Our small team is working around the clock to get better safety to those who need it, including our Android users. In the meantime, you can sign up for the Android waitlist here.
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Does Flare work internationally?
We currently only ship domestically within the US, and a US phone number is required to set up your Flare bracelet. That being said, Flare bracelets do work internationally when connected to cellular data or wifi. If you are outside of the United States, the Flare bracelet will be able to send text message alerts to your Crew informing them that you need backup and sharing your GPS location. It will also be able to send a fake, pre-recorded phone call to your phone to give you an excuse to get out of an iffy situation. Please note, however, that contacting 9-1-1 is only available in the United States. For that reason, we only recommend them for short-term travel.
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How do I set up my Flare?
Check out our Quickstart Guide to learn more!
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The Jewelry
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I have really small/large wrists. Will Flare fit me?
We’ve conducted successful fit tests with a whole range of women’s wrist sizes. Flare bracelets fit 95% of wrist sizes. If you find that the bracelet size you purchased is not right for you, you can exchange it for another style or get your money back with our 30-day money back guarantee.
Cuff: Our cuffs are adjustable so you can bend them to find the perfect fit. We recommend this style for smaller wrists up to 6" in circumference.
Beaded: Our beaded bracelets come on a stretchy elastic cord. Small beaded bracelets (14 beads) fit best on wrists with a circumference of less than 6". Large beaded bracelets (17 beads) fit best on wrists with a circumference of more than 6". We recommend the large size for most wrists.Leather: Our most versatile sizing option offers a wide range of sizes in one. Measuring 9.25” in length with 9 different holes to find your fit. This adjustable watch-style band is 0.55” wide and best for wrists 5”- 8” in circumference. We recommend this style for larger wrists.
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Do I have to charge the bracelet's battery?
No. To ensure that Flare is easy-to-use and always ready to activate, each bracelet comes with a battery you will never have to charge. Each bracelet's battery lasts 1 year. When it is time to purchase a discounted replacement bracelet you can reach out to our team for a discount code! You can get the same style or upgrade to a new one. This ensures that your bracelet is always ready-to-go because we want you to be prepared no matter what. You can never predict when you will need Flare.
Flare was developed over the course of 4 years, with extensive user research, testing, and feedback from thousands. In order to fit our tech into jewelry (that actually looks like jewelry) we had to make the batteries not rechargeable or replaceable. For our first product we knew the discretion of it looking like jewelry was vital to making the product actually effective in an unsafe moment and that is why we made this tradeoff. Our beta users, who first tried a rechargeable version, constantly forgot to charge their bracelet, felt guilty about not having it ready when they needed it, didn't like the bulkiness of it (looked like tech not jewelry), and frankly hated the burden of having to charge it. We want Flare to always be discreet, effective, and ready for you when you need it.
But we also are conscientious of the environmental impact of putting your safety first (pun intended) in this tradeoff - so while we thought it was important to get a tool for better safety out right away (because let's be honest it's about time) we are still innovating and exploring refurbishment/recycling options for used Flare bracelets. -
What is the quality of the jewelry?
We designed Flare to be so stylish and high-quality that you would wear it even if it didn’t have any safety features. All Flare jewelry is nickel-free.
Cuffs: Made of rose gold, 12k gold, or sterling silver plated brass with a protective coating to prevent tarnishing. Cuffs come in three finishes: 1) Gloss is our ultra-lux classic reflective high shine finish 2) Satin is a silky and subtly shiny matte finish with microscopic sparkle 3) Worn is our vintage inspired timeless finish that has been sandblasted to make our least-reflective style. The Nova Cuff is a Gloss finish style with a constellations-inspired pattern engraved on top.
Beaded: Sterling silver, imitation gold-plated brass, or hematite (Slate) metal bar with a stylish geometric design and protective coating to prevent tarnishing. Made on a stretchy elastic cord with classic Matte Black beads, soothing blue Amazonite (Amazonstone) beads, marbled Howlite beads, or soft Rose Quartz crystal beads.Leather: Sterling silver, imitation gold-plated brass, or hematite (Slate) metal bar with a stylish geometric design and protective coating to prevent tarnishing. Made on an adjustable vegan leather band inspired by the everyday wearability of watch bands.
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Is Flare water-resistant or waterproof?
Flare is water-resistant, not waterproof. You can wear Flare like any other jewelry and not worry if it gets a little wet. Rain or small splashes of water are fine, but please do not wear Flare in the shower, bath, or pool.
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Will the bracelet withstand daily use and wear?
Yes! Each bracelet style is designed for everyday wear and has been rigorously tested for durability, including drop testing, water testing, and temperature testing. Cuff bracelets squeeze to find a snug fit and beaded bracelets are closed around the entire wrist. They are intentionally designed to look like regular jewelry so that no one knows to target or grab them. We recommend that you treat it like you would any other piece of jewelry or electronics.
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Where is the button? How do you press it?
Every Flare bracelet has a hidden technology module on its underside. You can activate it by pressing the hidden button on the side of the module. You do not need to touch your phone. The bracelet hides the technology so that no one notices it and shields the button so that it’s not easy to activate accidentally.
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Pricing
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How much does Flare cost?
Flare bracelets are $129 and come with a free Flare Membership - which provides access our 24/7 emergency response system and iOS app, with a growing suite of safety features for immediate help anytime.
Risk Free purchases. We offer 30-day free trials where you can return the product no-questions-asked. -
What happens when the battery runs out?
Each bracelet's battery lasts 1 year. We will track your battery usage automatically and let you know (via email and text) before it is time to purchase a discounted replacement bracelet. Keep the same style or upgrade to a new one. This ensures that your bracelet is always ready-to-go because we want you to be prepared no matter what. You can never predict when you will need Flare.
Flare was developed over the course of 4 years, with extensive user research, testing, and feedback from thousands. In order to fit our tech into jewelry (that actually looks like jewelry) we had to make the batteries not rechargeable or replaceable. For our first product we knew the discretion of it looking like jewelry was vital to making the product actually effective in an unsafe moment and that is why we made this tradeoff. Our beta users, who first tried a rechargeable version, constantly forgot to charge their bracelet, felt guilty about not having it ready when they needed it, didn't like the bulkiness of it (looked like tech not jewelry), and frankly hated the burden of having to charge it. We want Flare to always be discreet, effective, and ready for you when you need it.
But we also are conscientious of the environmental impact of putting your safety first (pun intended) in this tradeoff - so while we thought it was important to get a tool for better safety out right away (because let's be honest it's about time) we are still innovating and exploring refurbishment/recycling options for used Flare bracelets. -
I can't afford Flare. What are my options?
As founders (and survivors), we set out to create more affordable options for our own safety (typical personal safety tech products cost hundreds upfront with monthly service charges in the double digits). But it's not enough. Our mission is to create a world where this is no longer needed and we can put ourselves out of business. In the meantime, we do offer our customers payment plans that allow them to cover the cost over a few months if needed.
We also started the Flare Nominate Program to provide an avenue for people who cannot afford a Flare but really need it – you can nomination someone you know or yourself! While we work to offer more accessible options, every month we select up to 5 people in need to receive a free Flare. We ask that you respect the importance of this cause and the impact that safety has on many people's lives by not submitting someone who does not have a direct need for the product or who makes more than $60,000 a year.
Apply here: bit.ly/FlareNominationProgram -
Do you offer bulk discounts for businesses and organizations?
Yes. To find out more about bulk purchasing options for your organization please fill out this form: https://getflare.typeform.com/FlareBulkOrders
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Orders
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How long will it take to receive my order?
All orders are shipped same or next business day. All customers will receive a confirmation email with tracking information when the order has shipped. For more information, please visit getflare.com/pages/shipping
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How do I get help with my order?
If you need help with your existing order, please visit the "Contact Us" page and complete the form to tell us more about your issue.
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How do I make a return or exchange?
We offer a 30-day, risk-free guarantee, where you can return the bracelets undamaged, no questions asked, within 30 calendar days. For more information, please visit getflare.com/pages/returns
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Our Brand
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Who is Flare for?
Flare is for anyone that wants to feel confident and in control, in any situation. Whether you want to have backup when you’re alone or be able to exit an iffy situation before things escalate, Flare is a simple way to take back your agency – without raising any alarms.
Safety is connecting, supporting, and protecting each other – a massive responsibility that demands an equally massive effort. One that we work towards every day. It’s time we celebrate that. But not without acknowledging how this constant need for protection affects all of us. Safety doesn’t have an age and it doesn’t have a gender.
All of us, together, are affected by safety
1 in 3 women + 1 in 4 men face sexual violence
47% of trans people experience sexual assault
34% of native american women experience rape
Safety is experienced in many different ways
24.4 million Americans are stalked in their lifetime
81% of women + 43% of men are sexually harassed
15% of all violent crime is intimate partner violence
In 2020, hate crimes in America reached their highest levels in over a decade (7,759 incidents)
61.9% of those were racially motivated
20.5% were motivated by homophobia
Click here for the statistics and sources. -
What is the inspiration behind Flare?
For us, safety is personal. As survivors, we built the product we wish we had when we needed it most. But more importantly, our survivor stories are not at all unique and that is a huge problem.
Driven by our own experiences and disappointed by outdated products, we were inspired to create Flare to keep you safe and spark cultural change. We believe that no one’s safety should be determined by who they are. Everyone deserves to feel confident and in control. That is why we offer stylish safety jewelry that discreetly allows you to exit an iffy situation before things escalate. Flare was developed over the course of 4 years, with extensive user research, testing, and feedback from literally thousands of people. Their stories have shaped the product and our brand.
Historically, safety companies perpetuated victim-blaming and claimed to “solve safety.” Telling us to hold back, be quiet, avoid events, adjust our goals. Giving us whistles and pepper spray, which often do more harm than good. That's incredibly damaging. The onus isn't on women, the LGBTQ+ community, and other marginalized communities.
We were tired, fed up, and angry. We started Flare to change the industry and offer a modern, practical tool built from personal experience. A tool for people to discreetly take control when needed. Flare is not a solution. We are a stop-gap for today while real change is made.
You can't talk about Flare without addressing how terrible it is that a product like this needs to exist. Our mission is simple: to put ourselves out of business and create a world where Flare is not needed.
Frankly safety products like Flare shouldn’t exist. Much like the Pink Tax, we also bear the burden of a Safety Tax: the physical, mental, emotional, and financial burden of protecting ourselves. It’s time we eliminate it. Flare is a product of this burden and that is why we are asking you to help us create a world where safety products like ours aren’t needed. We are proud to support and work with amazing groups tackling this issue from multiple angles. -
In what kind of situations can Flare help?
100% of our customers report feeling more confident when they wear Flare. That includes going to new places and in new situations, when you’re walking alone at night, if you have a health scare or fall, if a date goes too far, if your approached by a van when running, or you have a stalker, or your Uber driver takes a weird turn, or when you’ve had too much to drink, or a random person hits on you, or a stranger sits right next to you on an empty bus, or you have a panic attack and need support… you get the picture. Flare can help in almost any situation - whether you just feel uncomfortable, you don’t want to be alone or you need immediate help. Flare has your back(up) so you can be in control.
That being said, we feel it is important to note that Flare is not the only solution for your safety. It is one tool in your safety arsenal that gives you more options to de-escalate or escalate a situation, especially for the vast majority of situations (over 70%) that happen with someone you know. We strongly recommend using Flare in coordination with other safety measures like self-defense, alarms or mace, and more. You decide what is right for you. -
Why Flare instead of other safety products?
For years we’ve been given “solutions” - mostly designed by men decades ago - that don’t make sense. Pepper spray that may hurt you more than help you. Apps that are hard to find on your phone. Whistles and panic buttons!?! We believe in discreet solutions that get you out of iffy situations earlier, without making them worse.
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