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FAQ

Who is Flare for?

Flare is for anyone that wants to feel confident and in control, in any situation. Whether you want to have backup when you’re alone or be able to exit an iffy situation before things escalate, Flare is a simple way to take control, while also looking stylish.

What is the inspiration behind Flare?

Driven by our own experiences and disappointed by outdated products, we were inspired to create Flare to keep you safe and spark cultural change. We believe that no one’s safety should be determined by who they are. Everyone deserves to feel confident and in control. That is why we offer stylish safety jewelry that discreetly allows you to exit an iffy situation before things escalate. All Flare products are designed and assembled by women in the USA.

In what kind of situations can Flare help?

100% of our customers report feeling more confident when they wear Flare. In new places and situations, when you’re walking alone at night, or a date goes too far, or your Uber driver gets awkward, or when you’ve had too much to drink, or a random person hits on you, or a stranger sits next to you on an empty bus... Pretty much any situation that feels uncomfortable when you want to be in control and not have to deal with it alone, that’s where Flare helps.

Why Flare instead of other safety products?

For years we’ve been given “solutions” - mostly designed by men decades ago - that don’t make sense. Pepper spray that may hurt you more than help you. Apps that are hard to find on your phone. Whistles and panic buttons!?! We believe in discreet solutions that get you out of iffy situations earlier, without making them worse.

How does Flare work?

If you feel uncomfortable, there are two subtle actions you can take to gain control and exit the situation, if needed. Simply hold down a small button on your bracelet to send your friends your GPS location so they can check on you. Or press the button once to trigger a fake call to your phone so you have a reason to leave. You can also include an alert to 911 with your location - turn this free and optional feature off or on anytime. 

How discreet is Flare?

With Flare, you can take action without drawing attention to yourself. It just looks like you are adjusting your bracelet. When you press the button on the bracelet, no sound is made and nothing out of the ordinary happens on your phone. 0% of Flare customers report others identifying Flare as a smart device. Flare just looks like cute jewelry!

How much does Flare cost? Are there monthly fees?

Each Flare bracelet is $129. No hidden or monthly fees. The battery lasts 1-2 years, depending on usage, and you can purchase a discounted replacement bracelet for just $89 - keep the same style or upgrade to a new one.

How much control and customization do I have with Flare?

At Flare, our mission is to give you confidence and control in any situation. This extends to the control we give you over the Flare app. You get to select which friends to message, which recorded call you want to receive, or if you want to contact 911.

Do I need my phone nearby for Flare to work?

As long as your phone is within ten feet of you and has service, Flare will work. You can adjust your settings for the Flare contact in your phone to bypass, so that it always rings even in silent or do not disturb modes.

Do I have to recharge the battery?

No! To ensure Flare is easy to use and already ready to help, each bracelet comes with a battery you will never have to charge. Each battery lasts 1-2 years, depending on usage. 

What happens when the battery runs out?

We’ll email you before your battery runs out when it is time to purchase a discounted replacement bracelet for $89. You will have the option to pick a different style if you would like.

Does Flare work with all mobile phones?

The Flare app works with all iPhones. Our Android app is coming soon. You can sign up for Android here.

What if I have a false alarm?

False alarms are 100% OK. If the situation works itself out, there is no harm in using Flare because it does not escalate situations and no one but you will know what’s happening. Unlike other “solutions” Flare puts you in control and helps you get out of there without creating more danger. So feel free to use Flare as much as you want!

If you have enabled 911, you will have a chance to stop the alert via text or call before emergency responders are contacted. Our partner’s advanced technology, analytics, and certified agents stop more than 99% of false alarms before contacting the nearest PSAP (Public-Safety Answering Point).

Will Flare fit me? I have large or small wrists.

Flare bracelets fit 95% of wrist sizes. If you find that the size is not right for you, you can swap it for another style at no cost or get your money back with our 30-day money back guarantee. 

The metal cuff bracelets are bendable so that you can simply squeeze them for the perfect fit. We’ve conducted successful fit tests with a whole range of women’s wrist sizes. When you get the cuff the two ends will be open to 2.3” from each other, but you can adjust the gap to be about 2.1”- 2.7” wide. We recommend the cuff for smaller wrists.

The beaded bracelets are strung on a stretchy band so it can stretch or contract to fit many wrist sizes as well. We recommend the beaded bracelet for larger wrists.

What is the quality of the jewelry?

We designed Flare to be so stylish and high-quality that you would buy it even if it didn’t have any safety features. We have a variety of styles that fit almost every wrist size. Our cuffs are made of rose gold, 12K gold, or sterling silver plated brass with a protective coating. Our beaded bracelets are made of sterling silver or imitation gold plated brass with a protective coating. All Flare jewelry is nickel-free.

Is Flare water-resistant or waterproof?

Flare is water-resistant, not waterproof. You can wear Flare like any other jewelry and not worry if it gets a little wet. Rain or small splashes of water are fine, but please do not wear Flare in the shower, bath, or pool.

Will the bracelet withstand daily use and wear?

Yes. The Flare bracelet has a protective coating on it to protect the bracelet from scratches and normal wear and tear.  Our engineers have tested the bracelet to ensure its durability, but we still recommend that you protect it like you would any other piece of jewelry or electronics.

Where is the button? How do you press it?

There is technology module with a button on the side that’s hidden underneath the bracelet.  The bracelet hides the technology so that no one notices it and shields the button so that it’s not easy to activate accidentally.

Can I pick the friends that I want to message?

In the Flare app, you can choose up to 5 friends to become members of your Crew.  Flare sends a message to those 5 friends in your Crew when you activate that feature.

What message is sent to my friends?

Your friends will get a text message that looks like the image below.
Once you have canceled your message, they will also get a notice that you’re ok.

What number will Flare call me from?

When you receive a call or message from Flare, it will come from the same number. You can add this number to the contacts in your phone and give it any name you choose. This will help the phone call look and feel like a friend is calling you.

How does the optional 911 feature work?

Did you know that a 911 dispatcher cannot automatically get your location if you call them from your cell phone? That's why Flare shares your name, phone number, and GPS location with dispatchers on your behalf when you activate the 911 feature from your Flare bracelet!

Flare's 911 service is powered by our partner, Noonlight. When you activate the 911 feature on your Flare bracelet, we will share your personal information and live location with a Noonlight operator.

A Noonlight operator will text you and call you within seconds of activating your bracelet. You will have the opportunity to talk to the operator and provide more information about the situation so that they can better help you. You can also cancel the alarm on the phone with the operator if it was a mistake or a false alarm.

If you cannot answer your phone, the operator will still contact the nearest 911 center and have them send local first responders to your location immediately.

If you would like to use the optional 911 feature, you can enable it in settings in your app. You can toggle on or off the 911 feature at any time.

Does Flare work internationally?

The Flare bracelet does work internationally as long as you have a US number. If you are outside of the United States, the Flare bracelet would be able to send text message alerts to your Crew informing them that you need backup and sharing your GPS location. And it will be able to initiate a pre-recorded phone call to help you get out of an iffy situation.

Please note that your phone must be connected to cellular data and have a US number in order for the Flare bracelet to send out alerts or call you. Contacting 9-1-1 is only available in the United States.

What is the shipping and processing?

For regular orders please allow 5-10 business days for your order to be processed and fulfilled. We ship via USPS First Class Mail anywhere in the US for a $5 flat rate, which typically takes 3-5 days in transit.

Pre-orders will be filled in the order they were received as the product comes in from the factory. This process can take a few months. Thank you for you patience as we work to fill demand! We will follow-up via email regarding the specific timing of your order.

How do I get help with my order?

If you need help with your existing order please visit the Contacts Us Page and complete the form to tell us more about your issue.

How do I make a return?

We offer a 30 day risk free guarantee, where you can return the bracelets undamaged, no questions asked, within the first 30 days after receiving them.

Visit Contact Us below to start a return. Please include your order number. If you received your Flare bracelet in December 2020 for the holidays, returns have been extended through 1/10/21.

Enter your email and we'll let you know when our Android app is ready!