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Hey how’s it going?

I’m ok. I’m really sorry to interrupt right now. I know you must be super busy.

I’m just calling because I really need your help. I need you to come home right now. Is that possible?

Everything’s fine. There’s just a situation here and I really need your help and it can’t wait. Can you come home right now?

Ok. How long do you think it will take you to get here?

Oh my god. I seriously can’t thank you enough.

I really hope I didn’t ruin your night. If you’re with people please apologize for me. It’s just an emergency. Can you call me when you get here?

Ok. Thank you. See you in a few minutes.

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Returns & Exchanges

Returns & Exchanges

Thanks for shopping at www.getflare.com!

If you are not entirely satisfied with your purchase, we completely understand and are here to help.

 

RETURNS

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in good condition. If the product you received is not working properly, please immediately contact help@getflare.com. 

Please reach out to us at help@getflare.com where our customer support team can assist you with your return. We appreciate any and all feedback so we can make sure to improve in the future.

Even if you return your device there are still some safety features available in the app for you to use if there is an active subscription. Please confirm if you'd like your subscription canceled when contacting us to return your device.

EXCHANGES

You have 30 calendar days to exchange an item from the date you received it.

If you'd like to exchange your item, please contact help@getflare.com. Please include your order # and the item you'd like to exchange it for. Once we receive the item, our team will process the exchange order and you will be notified. 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. The item must be unused, undamaged and in its original packaging in order to qualify for a refund.

A $10 restocking fee will be deducted from your refund amount for each returned item. The restocking fee covers the cost of return shipping, inspecting, repackaging, and restocking the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.

Subscriptions are non-refundable, and the start date for subscriptions is the date of purchase, not when a device is activated.

 

SHIPPING

Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping of your items.

 

CONTACT US

If you have any questions on how to return your item to us, contact us at help@getflare.com.